Shipping Information:

All our packages are shipped in plain brown packages with with only a shipping label that reads: Spoony's 23632 Hwy 99 Ste F #281 Edmonds, WA 98026-9205

Most of our items are hand blown and they normally ship within 3-7days. Some items may take slightly longer, it can take a few weeks. We will keep you posted on the exact status of your order.

Billing Information:

Credit card billing statement will read a charge from "Spoony's"

You can shop at Spoony's with confidence. We have partnered with Authorize.Net [link to http://www.authorize.net], a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram [link to http://www.authorize.net/resources/howitworksdiagram/] to see how it works.

The company adheres to strict industry standards for payment processing, including:

•128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

•Industry leading encryption hardware and software methods and security protocols to protect customer information.

•Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/].

www.spoonyswholesaleglasspipes.com is registered with the Authorize.Net Verified Merchant Seal program.



Refund, Returns and Cancellation Policies:

We stand behind all our products!

If for any reason you're not satisfied with your purchase contact us within 72 hours of receipt. You may send it back any unused item(s) for a refund or an exchange, minus any shipping costs. A 15% re-stocking fee may apply.

If your product arrives broken or defective, please contact us within 48 hours of receipt and we will make arrangements with you to get that replaced.

**You Must Be 18 To Purchase From This Site**Adult Signature Required